Our mission is simple ... to make your
business life easier and more productive. That’s the whole shebang!
Equally as quick with a laugh as with professional, top-notch services, we pride ourselves on being your best business resource in the real estate industry. The
rest of what we do ‘behind the scenes’ is geared to making your
professional association relevant today and tomorrow. If you need anything,
please call Sandy, Sue or Stacy - we are happy to help!
Sandy Carroll is the Chief Executive Officer of
the Board of REALTORS® and
the Multiple Listing Service and has been with the organization since 1995. Since
joining the association, she has served in many capacities on the state and national
level. In the area of association management, she served as the Chair of the
Massachusetts Association Executives Committee in 2002 & 2010, Chair of the New England
Association Executives Conference in 2003, and in 2004 was one of only 20 Association
Executives nationwide to hold at seat on the National’s Association
Executives Committee. Sandy was awarded the Omega Tau Rho Medallion of Service in 2009.
Sandy was chosen as a speaker for the joint US / Canada Association
Executives Institute in Vancouver, where she spoke on the topic ‘How to
Survive and Thrive’ before her peers in North America. At the state level,
Sandy Carroll served on the Agency Implementation Committees, Technology Committee,
Issues Grass-roots Work Group, Electronic Forms Workgroup, Professional Standards
Committee, Online Education PAG and was the Association Executive Liaison serving on the Massachusetts
Association of REALTORS® Executive Committee in 2003 and 2011. She has earned her
RCE (Realtor® Certified Executive) Designation, ePro Management (Internet
Professional Designation), ITI (Instructors Training Institute Designation)
and is certified Professional Standards Administrator.
Sue O’Brien has been with the Board since 1998 and in 2010 changed job focus to include the handling of all accounting functions of the Board, including payables, receivables, tax reporting and financial reporting. She also handles member inquiries and support, MLS oversight and one-on-one training. Sue maintains contact with the MLS vendor and works with
the staff, board of directors and membership in determining the future
services of the MLS.
In addition to her duties as the bookkeeper, Sue
has also been certified as a Professional Standards Administrator and handles
the processing of Ethics Complaints, the Arbitration of Business Disputes
and Requests for Mediation. She interacts with state legal counsel to ensure
the Berkshires are in compliance with NAR regulations and in providing fair
and lawful hearings on matters relevant to the Code of Ethics. Sue is the
staff liaison for Grievance & Professional Standards as well as the REALTOR® Community
We were happy to bring Molly on board on the first day of the new year in 2013. She is the Board Office’s gal Friday, handling all things MLS, checking contracts, managing the paperwork for the database, checking member website compliance, assisting members, learning all about our membership systems, and training.
Molly has the special job of keeping us organized (a huge task!) and managing our records and files. She is also handling both the planning and day-to-day coordination of our events calendar.